Shipping policy for Smartcret products

 

Which countries do we ship to?

Shipping on kits is FREE and included in the price in every country we deliver to. The rest of the catalogue shows its shipping cost at checkout.

You can place your order directly from our online shop without any problem. And if you have a question or want to confirm that we ship to your country, do get in touch.

Carriers deliver to the street door: they will not carry the parcels up to your home, they will hand them over at the entrance.

Customs duties and import taxes

Orders shipped outside the European Union, as well as shipments to the Canary Islands, Ceuta and Melilla, may be subject to customs duties and import taxes in the destination territory.

These amounts are not included in the price and are not charged by Smartcret. They are applied by the customs authority of the destination territory and collected by the carrier before the parcel is delivered, together with any handling fee it may charge.

The amount depends on the destination, the order value and the regulations in force at the time, so we cannot calculate it in advance. For an estimate, check with the customs authority in your country before buying.

If you refuse the parcel for this reason, the order will be treated as a return and the return shipping costs will be at your expense, in accordance with our Sales, Exchanges and Returns Policy.

Shipments within the European Union are not subject to customs duties or import taxes.

How long do orders take to arrive?

Delivery times run from the moment we prepare your order and the carrier collects it at our warehouse:

Destination	Delivery time*
United Kingdom and Ireland	6 to 9 working days
United States	10 to 14 working days
Canada	12 to 16 working days
Australia	2 to 3 weeks

If your country is not on this list, write to us at info@smartcret.com before ordering and we will confirm the delivery time.

*Delivery times are set by the carriers independently of Smartcret. Any delay in those times is down to the carrier alone and will not be a valid reason to return an order.

How can you cancel an order?

We can cancel your order as long as it has not been shipped yet and we receive your request before 15:00, which is when our carriers collect the shipments.

The conditions for exchanges, returns, warranty and payment methods are set out in our Sales, exchanges and returns policy.