Smartcret sales, exchanges and returns policy

In short

We want you to buy with peace of mind. Here is everything you need to know:

What	Deadline
Return without giving a reason	14 calendar days from receiving your order
Send the product back after telling us	14 calendar days from your notice
Receive your refund	14 calendar days at most from your notice
Receive the product from an exchange	About 5 working days from when we receive the original
Report a product damaged in transit	48 hours from delivery
Cancel an order that has not shipped yet	Before 15:00

Your right to return: 14 days

If you buy as a consumer resident in the European Union, you have 14 calendar days from receiving your order to withdraw from the purchase, without giving a reason and without penalty.

To exercise it, write to us at info@smartcret.com or use our withdrawal form before the deadline runs out. Your order number is enough for us: you do not need to send us the invoice.

What condition you can return it in

You can open the kit and examine it. You have the right to check what it is, what it is like and how it works, just as you would in a shop. Opening the box does not make you lose your right to return it.

If the product has been handled beyond that inspection, you are liable for the resulting loss in value and we will deduct it from the refund. So that there are no surprises:

• Complete, unopened kit: we refund the full amount.
• Box opened but containers sealed and unused: full amount.
• Containers opened or product started: we deduct what we can no longer sell, which may reach the full amount.
• Product already applied to a surface: it cannot be recovered, and the deduction will be the full amount.

Exchanges

If you would prefer another colour or another size, you can exchange it within the same 14-day window. In exchanges by preference, shipping costs are at your expense, both for returning the original product and for the new shipment.

Once we receive the original product at our warehouse, we will send you the new one in about 5 working days.

Who pays for shipping

Situation	Outbound shipping	Return shipping
Withdrawal within 14 days	We refund it	You pay it
Faulty or non-conforming product	We refund it	We pay it
Our mistake on the order	We refund it	We pay it
Exchange by preference	You pay it	You pay it

In withdrawals we refund the outbound shipping up to the cost of our standard delivery option. If you chose a faster option, the difference is not refunded.

You arrange the return yourself with the carrier of your choice, to the address shown at the end of this document.

If you return only part of the order

If, once you return part of the order, it no longer meets the condition that gave you a benefit — for example free shipping for reaching a minimum amount, or a volume discount — that benefit is recalculated and the difference is deducted from the refund.

This does not apply if the return is due to a faulty product or to a mistake of ours: in those cases we recalculate nothing.

How we refund you

We will refund you within a maximum of 14 calendar days from when you tell us your decision, using the same payment method you used for the purchase. We may withhold the refund until we receive the product or until you provide proof that you have sent it, whichever happens first.

If the order arrives damaged

Check the order before signing the delivery note. If you find damage, write it on the delivery note and tell us within 48 hours by writing to info@smartcret.com.

Once we confirm the incident, we resend the product from our warehouse within 48 hours. The delivery time from then on depends on the carrier and we cannot guarantee it.

Warranty

Our products are covered by the legal guarantee of conformity. The warranty covers the product as sold: that it is the one you bought, that it covers the surface area stated on its data sheet, that it matches the colour you chose and that it behaves according to its technical characteristics.

The final result of an application depends on following the instructions for use, the drying times and the recommendations of each technical data sheet, which are available on every product and in our application guide.

Storage and shelf life

Our products have a shelf life of 12 months from manufacture, provided they are kept in their original closed packaging, in a dry place and protected from frost and direct sunlight. You will find the reference date on the packaging.

We recommend planning your project within that period. After that time the material may not behave as described.

Cancelling an order

We can cancel your order as long as it has not yet left our warehouse and we receive your request before 15:00, which is when the carrier makes its daily collection.

Payment methods

We accept credit and debit cards, digital wallets, local payment methods depending on your country, and bank transfer. The options available to you are shown at checkout, since some depend on the country you are buying from.

Payment by bank transfer

If you choose bank transfer, you will receive our bank details by email when you confirm the order. The order is placed on hold: it is not prepared or shipped until the payment has been received and confirmed in our account.

We reserve your order for 7 calendar days, holding both the units and the price. If we have not received the payment after that period, the order is cancelled and the units become available again.

Purchases outside the European Union

The 14-day right of withdrawal described above applies to consumers resident in the European Union. If you buy from another country, the consumer protection law of your place of residence will apply.

If you have any doubts about the conditions that apply to your country, write to us at info@smartcret.com before placing your order and we will explain them.

Where to send returns

Smartcret
C/ Viena, 31
Polígono Industrial Mas de Tous
46185 La Pobla de Vallbona
Valencia (Spain)

For any questions: info@smartcret.com