Upon receiving the order in their warehouses, we will send out a new item as soon as possible. The delivery time for the new product is approximately 5 working days from receipt of the order.
Our standard delivery time is two weeks from the time the order is paid for, for both domestic and international shipment.
We ship worldwide. Customers can place orders through the online store without issues. For details on specific countries or if you have questions, please reach out to us.
Orders can only be canceled if they have not yet been shipped and if the cancellation request is received before 3 pm in Spain, which is when partner transport agencies pick up orders.
Smartcret exclusively accepts payments by credit or debit card.
Should you receive damaged goods, we recommend contacting our customer service department. They will manage the issue and offer the most appropriate solution in the quickest time possible.
It is very important to check the status of the order and verify that all products are in good condition before signing the delivery note. If any defect is found, it must be noted on the delivery note.
Discounts and promotional codes are not cumulative. This means that a customer can use only one discount or promotional code per transaction. Therefore, discounts advertised by third parties, such as YouTubers or partners, cannot be combined with other discounts already applied on products available on the website.